terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") CAREFULLY BEFORE USING SHOP.ALLENREJI (HTTPS://SHOP.ALLENREJI.COM/).
ALL SALES ON SHOP.ALLENREJI (HTTPS://SHOP.ALLENREJI.COM/) ARE SUBJECT STRICTLY TO THE FOLLOWING TERMS AND CONDITIONS:
*GENERAL TERMS AND CONDITIONS:
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BASED OF YEARS OF EXPERIENCE, ALL ITEMS ARE GUARANTEED TO BE AUTHENTIC.
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ALL ITEMS ARE SECOND HAND (UNLESS SPECIFIED IN THE DESCRIPTION) AND OFTEN VINTAGE THEREFORE MAY FEATURE NOTABLE SIGNS OF WEAR, WHICH WILL BE NOTED IN THE DESCRIPTION OR SHOWN IN THE IMAGES. MINOR FLAWS AND GENERAL WEARING ARE TO BE EXPECTED ON ITEMS ON SHOP.ALLENREJI AND THIS MAY NOT BE STATED IN ALL DESCRIPTIONS OR IMAGES. IF YOU ARE CONCERNED AND NEED TO CLARIFY AN ITEM'S CONDITION MORE THOROUGHLY , FEEL FREE TO REACH OUT TO SHOP.ALLENREJI THROUGH THE CONTACT PAGE ON THE SITE OR THROUGH INSTAGRAM.
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SINCE SHOP.ALLENREJI HOUSES MANY ITEMS FROM VARIOUS BRANDS OPERATING ALL OVER THE WORLD, CREATING GARMENTS UNIQUELY FOR VARIOUS TYPES OF PEOPLE, THE ITEMS ON SHOP.ALLENREJI MAY FIT DIFFERENTLY TO WHAT IS EXPECTED BY THE CUSTOMER OF THE TAGGED SIZE ISSUED BY SUCH BRANDS. THEREFORE AN OPINION OF HOW AN ITEM FITS IS PROVIDED IN BRACKETS OF THE PRODUCT TITLE. HOWEVER IT MUST BE NOTED THAT THESE ARE OPINIONS AND THAT THEY MAY VARY FROM THE CUSTOMERS OPINION. NEVERTHELESS APPROXIMATE MEASUREMENTS ARE OFTEN PROVIDED SO THAT THE CUSTOMER CAN ENSURE THAT AN ITEM FITS TO THEIR PREFERENCES. MORE MEASUREMENTS AND MORE ACCURACY CAN BE PROVIDED IF REQUESTED THROUGH THE CONTACT PAGE OR THROUGH INSTAGRAM. IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT AN ITEMS FITS TO THEIR PREFERENCE AND SHOP.ALLENREJI WILL BE HAPPY TO HELP PRIOR TO PURCHASE.
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SHOP.ALLENREJI ATTEMPTS TO EDIT AND PROCESS PHOTOS OF THE ITEMS TO MATCH AS CLOSE AS POSSIBLE TO THE ITEMS IN PERSON.HOWEVER THE TRUE COLOURS / TEXTURES OF ITEMS MAY VARY FROM THE COLOURS / TEXTURES OBSERVED BY CUSTOMERS DUE TO THE FOLLOWING REASONS : DIFFERENT DISPLAY SCREENS ARE CALIBRATED DIFFERENTLY, THE ITEMS WERE PHOTOGRAPHED IN SPECIFIC STUDIO LIGHTING ENVIRONMENTS OR OTHER DISCREPANCIES.
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ITEMS MAY BE PACKAGED USING REUSED MATERIALS TO REDUCE PLASTIC WASTE.
*PAYMENTS:
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ALL ORDERS WILL BE CHARGED IMMEDIATELY ONCE THE ORDER HAS BEEN SUBMITTED.
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SHOP.ALLENREJI ACCEPTS PAYMENT VIA CREDIT CARDS AND PAYPAL. BOTH METHODS ARE SAFE AND RELIABLE TO PAY ONLINE. SHOP.ALLENREJI STRICTLY FOLLOWS PAYMENT PROCESSORS' SELLING GUIDELINES, ENSURING THAT BOTH THE CUSTOMER AND SHOP.ALLENREJI ARE FULLY PROTECTED UNDER THEIR SECURITY AND FRAUD PROTECTION POLICIES.
*SHIPPING:
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ALL ORDERS WITHIN THE UNITED KINGDOM WILL BE SHIPPED VIA ROYAL MAIL SIGNED FOR SERVICES OR ROYAL MAIL TRACKED SERVICES.
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INTERNATIONAL ORDERS WILL BE SHIPPED VIA ROYAL MAIL TRACKED SERVICES UNLESS UNAVAILABLE IN WHICH CASE IT SHALL BE SHIPPED VIA ROYAL MAIL SIGNED FOR SERVICES. FOR LARGE VALUE OR FOR SIGNIFICANTLY HEAVY WEIGHT ORDERS AN ALTERNATE TRACKED SERVICE MAY BE USED RATHER THAN A ROYAL MAIL SERVICE DUE TO ROYAL MAIL'S RESTRICTIONS.
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ITEMS WILL BE DISPATCHED WITHIN THE FOLLOWING 3 WORKING DAYS AFTER THE ORDER HAS BEEN SUBMITTED , IN THE RARE CIRCUMSTANCE THAT THIS IS NOT POSSIBLE THE CUSTOMER WILL BE NOTIFIED.
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UNDER NORMAL CIRCUMSTANCES, IN THE MAINLAND OF THE UNITED KINGDOM, ITEMS CAN BE EXPECTED TO ARRIVE WITHIN 7 WORKING DAYS FROM DISPATCH.
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UNDER NORMAL CIRCUMSTANCES INTERNATIONAL ORDERS CAN BE EXPECTED TO ARRIVE WITHIN 14 WORKING DAYS GRANTED THAT PROCESSING AT CUSTOMS FACILITIES WITHIN THE CUSTOMER'S COUNTRY IS PROMPT.
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ALL ITEMS ARE SENT COMPLETELY INSURED. IN THE RARE OCCURRENCE THAT A SHIPMENT HAS BEEN DAMAGED OR LOST IN TRANSIT AN APPROPRIATE REFUND WILL BE ISSUED ONCE THE SHIPPING PROVIDER HAS PROVIDED CONFIRMATION OF SUCH OCCURRENCE.
*RETURNS / EXCHANGES / REFUNDS :
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AS A SMALL INDEPENDENT SHOP , SHOP.ALLENREJI DOES NOT ACCEPT RETURNS. AS THE ITEMS SOLD ARE ONE OFF PRODUCTS, ALL SALES ARE FINAL. THESE TERMS CAN ONLY BE EXEMPT UNDER EXCEPTIONAL CIRCUMSTANCES WHICH COULD NOT HAVE BEEN AVOIDED BY THE CUSTOMER, IN WHICH CASE THE CUSTOMER CAN REACH OUT THROUGH THE CONTACT PAGE OR INSTAGRAM FOR A RESOLUTION.
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IF AN ITEM IS RETURNED FOLLOWING A VALID REASON AFTER CONTACTING SHOP.ALLENREJI, THE ITEM MUST BE RETURNED IN ORIGINAL CONDITION WITH THE PACKAGING IN UNOPENED CONDITION WITH ALL PACKAGING MATERIALS AND ANY FREE GIFTS LIKE STICKERS RETURNED ALONGSIDE THE PURCHASED ITEM. THE COST OF SHIPPING THAT WAS SPENT BY SHOP.ALLENREJI WILL NOT BE REFUNDED FROM THE ORIGINAL PURCHASE AMOUNT . RETURN SHIPPING IS THE CUSTOMERS LIABILITY.
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ITEMS CAN BE EXCHANGED WITHIN THE FIRST 14 DAYS OF PURCHASE. IF THE ITEM REQUIRED COSTS MORE THAN THE ORIGINAL ITEM THE CUSTOMER WILL HAVE TO PAY THE REMAINING BALANCE. MEANWHILE IF THE ITEM REQUIRED COSTS LESS, THE REMAINDER WILL BE REIMBURSED AS SHOP CREDIT IN THE FORM OF AN ONLINE COUPON. ITEMS THAT ARE TO BE EXCHANGED MUST BE RETURNED WITHIN 14 DAYS OF PURCHASE.